Frequently Asked Questions

Welcome to Dansko Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team at [email protected] is always happy to help.

About Dansko Shop

Who is Dansko Shop for?
Dansko Shop caters to active professionals, outdoor enthusiasts, and style-conscious individuals who value both comfort and quality in their footwear. Our customers include:
  • Athletes and fitness enthusiasts looking for performance shoes
  • Outdoor adventurers needing durable hiking boots
  • Work professionals requiring comfortable yet sturdy work footwear
  • Fashion-conscious individuals seeking stylish casual and dress options
  • Western wear lovers interested in quality cowboy boots
What makes Dansko Shop products special?
We carefully curate our collection from top brands like Dansko, Skechers, Merrell, and Keen, focusing on:
  • Superior comfort technology for all-day wear
  • Durable construction for various activities
  • Style that transitions seamlessly from work to leisure
  • Specialized designs for specific needs (athletic, work, outdoor, etc.)

Product Questions

How do I choose the right size?
We recommend referring to each product’s specific sizing chart as fit may vary between styles and brands. If you’re between sizes or have particular fit needs, consider sizing up for work boots or hiking shoes to accommodate thicker socks.
Are your shoes suitable for wide feet?
Many of our styles come in wide widths – look for “W” designation in the size options. Our athletic, casual, and work collections particularly offer extended width choices for maximum comfort.
How do I care for my new shoes?
Care instructions vary by material:
  • Leather: Use appropriate leather conditioner and waterproofing spray
  • Suede: Brush regularly with suede brush and use protective spray
  • Mesh/Synthetic: Hand wash with mild detergent and air dry
  • Work Boots: Clean with damp cloth and treat with appropriate protectants

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed through encrypted payment gateways.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
You may request order modifications within 1 hour of placing your order by emailing [email protected]. After this window, your order enters our processing system and cannot be changed.

Shipping & Delivery

Where do you ship?
We ship worldwide! However, we currently cannot deliver to some Asian countries and remote areas due to logistical limitations. During checkout, our system will automatically confirm if we can ship to your location.
What are my shipping options?
We offer two convenient shipping methods:
  1. Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  2. Free Shipping (orders over $50): 15-25 business days via EMS
All orders take 1-2 business days to process before shipping.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
What if my package is delayed?
While we make every effort to deliver within estimated timeframes, occasional delays may occur due to customs, weather, or carrier issues. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate with the carrier.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be:
  • In new, unworn condition
  • In original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid return label if applicable. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to the original payment method and may take additional time to appear in your account depending on your financial institution.
Do you offer exchanges?
Currently, we process returns only. For a different size or color, please place a new order after receiving your refund.

Customer Service

How can I contact customer service?
Our Oklahoma City-based team is available via email at [email protected]. We typically respond within 24-48 hours during business days (Monday-Friday, 9am-5pm CST).
What’s your physical address?
Dansko Shop
1835 Hott Street
Oklahoma City, OK 73102
United States
Do you have a loyalty program?
Not currently, but we frequently offer special promotions to our repeat customers. Make sure to check your email for exclusive offers!

Still have questions? Step into comfort with confidence by reaching out to our team. We’re here to ensure your Dansko Shop experience is as perfect as the fit of your new shoes!